FAQ

For your convenience, we’ve created different pages to explain PaymentShipping and Returns.

Below answers most other questions about shopping with Lootess, but if you need assistance, Click Here to get in touch with us.

Once you have found that perfect ring, you will need to make sure you are buying the correct size. Lootess use the US Ring Sizing System, noting rings are available from size 5 to 10 in whole sizes only. While you will receive a FREE Ring Sizer with your first purchase, Click Here to create your own Ring Sizer, then simply select the size that fits. In some designs, rings are available in ‘Wait List’ sizes. These rings will be shipped to you within 20-days.

Excluding public holidays, we usually respond to emails and Facebook messages within 24-hours of receipt. Remember, you can also contact us ‘real time’ during our Facebook LIVE events.

Follow us on Facebook to be notified of upcoming events.

Yes, our customers are the real gems of Lootess and we appreciate your loyalty. Shop, share, refer or review to earn cash points redeemable on every purchase. The more you shop with Lootess the more you save, including discounts, free shipping, special offers, and more. Click Here to sign up!

Aside from watching, learning and interacting with our gem and jewelry experts during our Facebook LIVE events, we also have Videos covering a wide range of gemstone and jewelry topics, as well as replays of LIVE events. Most of our jewelry and gemstones also come with a romance card or authenticity guarantee that tells the story of the gem or collection. From beauty to rarity, each romance card also contains durability and care information so you will have a well-maintained heirloom for generations to come.

Gems traditionally pass through a seven-tier supply chain on their journey from the mine to the final consumer, increasing in price along the way. We favor a mine-to-market distribution model that removes as many middlemen as possible. But this approach also has other benefits; it safeguards provenance and ensures any enhancements are fully disclosed. This positioning empowers you with the knowledge and confidence to expand your colored gemstone experience. By routinely visiting and nurturing contacts in the key gem markets of Australia, Brazil, China, East Africa, India, Madagascar, Nigeria, Sri Lanka, and Thailand, our gem buyers have accumulated intimate knowledge of key gem producing and trading countries. This puts them in the unique position of being able to acquire gemstones that are not readily available.

Aside from the provenance guarantees of our preferred mine-to-market distribution, Lootess undertakes a series of checks based on our experience and gemological laboratory assessment to ensure that a gemstone displays the characteristics indicative of the origin specified. While we do everything possible to ensure our gemstone origins are correct, under World Jewelry Confederation (CIBJO or Confédération Internationale de la Bijouterie, Joaillerie, Orfèvrerie, des Diamants, Perles et Pierres) guidelines please note gemstone origin is considered a matter of opinion.

Yes, routinely spending time in mining communities in Asia, Africa, Europe, and South America, our gem buyers fully appreciate the standard of living improvements sustainable gem mining provides. Click Here to learn more.

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